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Frequently Asked Questions
General
Monitors
Why is the Plug & Play function of my monitor not working?
In order for the Plug & Play feature of the monitor to work, you need a Plug & Play compatible computer & video card. Check with your computer manufacturer. Also check the monitor's video cable and make sure none of the pins are bent.
How would I know what refresh rate my computer is set to?
Press the Start button and highlight the “Settings” option.Select the “Control Panel” folder. Double Click on the “Display” icon on the Control Panel. Select the “Settings” tab under the “Display Properties” window. Click on the “Advanced” button. Click on the “Adapter” tab and you can check, or set the refresh rate from there.
How can I tell what type of video card I have?
Since your video card is located inside your computer, you will have to contact your computer manufacturer for assistance.
How can I obtain parts for my out of warranty monitor?
You can contact our Technical Support Department for parts price and availability. Please visit www.aoc-europe.com and visit our support page for the correct contact details for your country.
I’m using a MAC computer. Do I need to use an adapter? If so, what settings do I use on the adapter?
If your Mac does not have a VGA, DVI, HDMI, Displayport port (monitor cable input), then you will need to use an adapter. You will have to contact the manufacturer of the adapter for the correct settings to use with your monitor.
How do I clean my Monitor?
You can use Windex® to clean the screen and 409® clean the outer casing of the monitor. Please use a "soft" non-fiberous cloth to clean the screen. Do not use any paper products to clean the screen.
Which AOC Monitor products are compatible with VESA® FPMPMI wall mounting standard?
Please visit www.aoc-europe.com and choose the 'Wall-mount' option in the monitor product search criteria's.
Why is there no driver for WINDOWS NT?
Windows NT doesn’t require a monitor driver. You need to install a video card driver instead. Please contact the pc or video card manufacturer for further help on driver configurations of your video card.
Do you have drivers for Windows 98?
Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'. Double click on the 'Display' Icon. Select the 'Settings' tab then click on 'Advanced...'. Select the 'Monitor' button, then click on 'Change...' button. Select 'Specify the location of the driver(Advanced)' and click on the 'Next' button. Select 'Display a list of all the drivers in a specific location, so you can choose the driver you want', then click on 'Next' and then click on 'Have Disk...'. Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click on the 'OK' button. Click on the 'OK' button, select your monitor model and click on the 'Next' button. Click on 'Finish' button then the 'Close' button.
Do you have drivers for Windows ME?
Double click on the 'Display' Icon. Select the 'Settings' tab then click on 'Advanced...'. Select the 'Monitor' button, then click on 'Change...' button. Select 'Specify the location of the driver(Advanced)' and click on the 'Next' button. Select 'Display a list of all the drivers in a specific location, so you can choose the driver you want', then click on 'Next' and then click on 'Have Disk...'. Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click on the 'OK' button. Click on the 'OK' button, select your monitor model and click on the 'Next' button. Click on 'Finish' button then the 'Close' button.
Do you have drivers for Windows XP?
Click on the 'Start' button and then click on 'Control Panel'. Select and click on the category „Appearance and Themes‟ Click on the 'Display' Item. Select the 'Settings' tab then click on the 'Advanced' button. Select 'Monitor' tab - If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation. - If the 'Properties' button is active, click on 'Properties' button. Click on the 'Driver' tab and then click on 'Update Driver...' button. Select the 'Install from a list or specific location [advanced]' radio button and then click on the 'Next' button. Select the 'Don't Search. I will choose the driver to install' radio button. Then click on the 'Next' button. Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the appropriate drive F: (CD-ROM Drive). Click on the 'Open' button, then click the 'OK' button. Select your monitor model and click on the 'Next' button. - If you can see the 'has not passed Windows® Logo testing to verify its compatibility with Windows® XP' message, please click on the 'Continue Anyway' button. Click on the 'Finish' button then the 'Close' button. Click on the 'OK' button and then the 'OK' button again to close the Display Properties dialog box.
Do you have drivers for Windows Visa?
Click "Start " and "Control Panel". Then, double-click on "Appearance and Personalization". Click "Personalization" and then "Display Settings". Click "Advanced Settings...". Click "Properties" in the "Monitor" tab. If the "Properties" button is deactivated, it means the configuration for your monitor is completed. The monitor can be used as is. If the message "Windows needs..." is displayed, as shown in the figure below, click "Continue". Click "Update Driver..." in the "Driver" tab. Check the "Browse my computer for driver software" checkbox and click "Let me pick from a list of device drivers on my computer". Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the appropriate drive F:\Driver (CD-ROM Drive). Select your monitor model and click on the 'Next' button. Click "Close" → "Close" → "OK" → "OK" on the following screens displayed in sequence.
Do you have drivers for Windows 7?
Click on the 'Start' button and then click on 'Control Panel'. Click on the 'Display' icon. Click on the “Change display settings” button. Click the “Advanced Settings” button. Click the “Monitor” tab and then click the “Properties” button. Click the “Driver” tab. Open the "Update Driver Software-Generic PnP Monitor" window by clicking on “Update Driver... “and then click the "Browse my computer for driver software" button. Select "Let me pick from a list of device drivers on my computer". Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory: X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive). Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk drive. Close all open windows and remove the CD. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.
Do you have drivers for Windows 8?
Right click and click All apps at the bottom-right of the screen. Click on the “Control Panel” icon Set the “View by” to “Large icons” or “Small icons”. Click on the “Display” icon. Click on the “Change display settings” button. Click the “Advanced Settings” button. Click the “Monitor” tab and then click the “Properties” button. Click the “Driver” tab. Open the “Update Driver Software-Generic PnP Monitor” window by clicking on “Update Driver... “ and then click the "Browse my computer for driver software" button. Select "Let me pick from a list of device drivers on my computer". Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory: X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive). Select the "xxx.inf" file and click the “Open” button. Click the “OK” button. Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk drive. Close all open windows and remove the CD. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.
Do you have drivers for the Mac?
Your monitor is Plug and Play with the Mac OS operating system. If you do find any issues during installation, please contact Mac's technical support.
Do you have drivers for Windows XP?
Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'. Double click on the 'Display' Icon. Double click on the 'Display' Icon. Select the 'Settings' tab then click on 'Advanced...'. Select 'Monitor' - If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation. - If the 'Properties' button is active. Click on 'Properties' button. Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button. Select 'Display a list of the known drivers for this device so that I can choose a specific driver', then click on 'Next' and then click on 'Have disk...'. Click on the 'Browse...' button then select the appropriate drive F: ( CD-ROM Drive). Click on the 'Open' button, then click the 'OK' button. Select your monitor model and click on the 'Next' button. If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.
What is plug and play and what does it do?
The plug and play function allows the monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional information about its display capabilities. The monitors will appear to be non functional if there is no video input signal. In order for the monitor to work properly, there must be a video input signal.
Power LED Is Not ON
Make sure the power button is ON and the Power Cord is properly connected to a grounded power outlet and to the monitor.
Picture Is Fuzzy & Has Ghosting Shadowing Problem
Adjust the Contrast and Brightness Controls. Press to auto adjust. Make sure you are not using an extension cable or switch box. We recommend plugging the monitor directly to the video card output connector on the back.
Picture Bounces, Flickers Or Wave Pattern Appears In The Picture
Move electrical devices that may cause electrical interference as far away from the monitor as possible. Use the maximum refresh rate your monitor is capable of at the resolution your are using.
Do you have drivers for the Mac?
To use your monitor with Mac, you will need to install the Plug and Play driver that is offered by your Mac operating system. For information on how to install the Plug and Play driver on your Mac operating system, please contact Mac technical support.
I have replaced my old monitor but the old monitor driver still shows under Monitor Properties, how do I change it so that it will show the driver of my new monitor.
Please download the driver from our website and follow the instructions below for monitor driver installation.
My monitor goes into sleep mode while I’m using it. What is the reason of this?
For all Windows Operating systems: Go to START button, click on SETTINGS, click on Control Panel. Select the Power Management icon. Under Power Schemes drop-down menu, select - ALWAYS ON.
Monitor displays an “Out of Range” message. What does it mean?
This means the monitor is receiving either very high or low signals from the video card of the computer, you can bypass your computer settings by going to Safe Mode. To prevent this from happening again, make sure that you don’t exceed the maximum resolution of your monitor. Please refer to the user’s manual of the monitor for maximum resolution allowed for your monitor.
The power light of my monitor is on and the color is amber, but there is no video or display. What is the reason of this?
Your computer may be in screen saver mode, it has instructed the monitor to go to power saving mode, or the the monitor's video cable is not properly connected to the computer. Another possible cause of this is a locked-up or in-operative computer since the computer is what supplies the monitor with all the display data or information. Move the mouse or press a key to de-activate the screen saver or power saving mode. Check the monitor's video cable and make sure it is snugly connected to the computer. To see if the computer is operating properly, press the CAPS LOCK key on the keyboard repeatedly while checking the CAPS LOCK light. If the light is not turning ON & OFF, the computer is non-functional. Contact your computer manufacturer for help.
Why is the power light on my monitor not coming on?
Make sure the power button is ON and the Power Cord is properly connected to a grounded power outlet and to the monitor.
Why is my computer showing “Adapter default” and “Optimal” as the only options on my refresh rate list?
Verify that the video card and monitor driver are properly installed. Please reference downloading driver information. Please contact the video card vendor for further help on configuring the video card. For the monitor driver, please visit our website driver page.
Where can I find the model and serial number of my monitor?
You can find this on a small white sticker label on the back of the monitor.
Why does my monitor display “Input Not Supported”? (LCD monitor only)
This means the computer is sending an incompatible display mode to your monitor. Please check the user’s manual for supported display mode or input and configure your computer to those settings. The recommended setting for LCD panel is can be found in the user manual under 'Setting Optimal Resolution'.
Why does white not look white in my picture?
Adjust RGB color or select desired color temperature.
Why is my screen image not centered or sized properly?
Adjust H-Position and V-Position or press hot-key (AUTO).
Monitor power-light indicator flashes from green to orange constantly and there is nothing on the display. What is the reason of this?
This indicates an internal failure inside the monitor. Please visit www.aoc-europe.com and refer to our support page for more information how to contact our technical support.
Monitor power light indicator changes from green to orange and there is nothing on the display. What is the reason of this?
Check to see that the computer is not on power-saving mode by pressing any key or moving the mouse. Then if there is still no display, this typically indicates that the monitor is not receiving a video signal from the video card in your computer. You should verify this by trying the monitor on a different working system, when you plug the monitor into the computer you should get a display…if the monitor still doesn’t show an image on the different system, this indicates an internal problem with the monitor. Please visit www.aoc-europe.com and refer to our support page for more information how to contact our technical support.
Is there anyway I can adjust the blurriness on my screen?
Unfortunately our monitor doesn’t have any external control to adjust the focus of the monitor. Try to change to a different resolution or refresh rate or try adjusting the brightness or contrast, if this doesn’t help, this indicates an internal problem with the monitor. Please visit www.aoc-europe.com and refer to our support page for more information how to contact our technical support.
Why is the display of my monitor fuzzy and it has ghosting & shadowing problem?
These problems are caused by using an extension video cable or switch box. You need to plug the monitor's video cable directly to the video card connector on the back of your computer to obtain the best picture quality from the monitor. Also make sure that all the pins of the monitor's video cable are in good condition.
Why does the display on my monitor appear to flicker, bounce or wave?
Move electrical devices that may cause electrical interference as far away from the monitor as possible. Also use the maximum refresh rate your monitor is capable of at the resolution your are using.
My display is missing one of the primary colors or it is showing tint color (pink, green, blue).What is the reason of this?
Check the pin connector of your monitor video cable, verify that there are no damaged or bent pins, if everything looks fine; then this would indicate a failure inside the monitor. Please visit www.aoc-europe.com and refer to our support page for more information how to contact our technical support.
How can I minimize the flicker on my screen?
Change the refresh rate of your monitor
I have color spots on the corner of my screen. Is this normal?
No. You should try to activate the Auto-Adjust feature. If this does not work, please visit www.aoc-europe.com and refer to our support page for more information how to contact our technical support.
My screen has gone completely black but the power light is still on (green). What is the reason of this?
Make sure that the signal cable is properly connected to the monitor and is securely inserted into the video card in the back of the computer. Make sure that none of the pins on the signal cable are bent or broken. (It’s normal for some of the pins to be missing). Make sure that your computer is turned on and working properly. Your monitor could be waiting for a signal from your computer. Try turning on your computer and monitor in a different sequence. If none of these suggestions help, please visit www.aoc-europe.com and refer to our support page for more information how to contact our technical support.
Why do I see horizontal & vertical disturbances or waving on the screen?
Use the Windows Shut Down screen and activate the AUTO-ADJUST feature of your monitor. You can display the Windows Shut Down screen by pressing START & then Shut Down. After the monitor has performed AUTO-ADJUST, press CANCEL to return to your regular desktop. Refer to the monitor's documentation for instructions on how to activate the Auto-Adjust feature.
What is the Pixel Policy AOC is offering?
AOC is offering a Pixel Policy based on the ISO 9241-307 Class 1. For more information, please refer to the User Manual under the 'Pixel Policy' section.
Why is the display of my monitor blurred or unfocused?
Make sure the monitor is set to run at its true or native resolution. You can adjust the resolution in the DISPLAY PROPERTIES located in the Control Panel.
Why do I see horizontal & vertical disturbances or waving on the screen?
Use the Windows Shut Down screen and activate the AUTO-ADJUST feature of your monitor. You can display the Windows Shut Down screen by pressing START & then Shut Down. Refer to the monitor's documentation for instructions on how to activate the AUTO-ADJUST feature.
Why is the display of my monitor blurred or unfocused?
Make sure the PC is set to run the monitor at its true or native resolution. The native and recommended resolution depends on the size of the monitor. All models can typically be set to 60Hz or 75Hz, with resolutions as follows. 15" LCD: 1024 x 768. 17" or 19" LCD: 1280 x 1024. 19" widescreen: 1440 x 900. 20" to 22" widescreen: 1680 x 1050. 24" widescreen: 1920 x 1200. Please check the user manual and/or specifications for your model. You can adjust the resolution in Display Properties located in the Windows Control Panel (in Windows Vista, select the Personalisation feature).
Monitor displays "Input Not Supported".
This means the computer is sending an incompatible display mode to your monitor. Please check the user manual for supported display modes or inputs and configure your computer to those settings.
How to do I obtain product service?
In order to receive product service, the following are required: The original dated invoice Your name Your address Your contact number The AOC model name, serial number, monitor MFD (manufacture date) of the product Call AOC’s service provider
How do I check if my VGA card supports wide screen resolution?
Click your right button of your mouse on the desktop and click "Properties". Then click "setting". If your VGA card supports wide screen, there would be resolutions like 1280 x 720 or 1280 x768 or 1440 x 900 or 1680 x 1050. Most VGA card only support 1024*768 or 1280*1024 which will not provide best performance on wide screen. For 19" wide, recommend resolution is: 1440 x 900 For 20" wide, recommend resolution is: 1680 x 1050 For 22" wide, recommend resolution is: 1680 x 1050
How do I clean my LCD monitor?
Disconnect the power cord first. Spray or put on a small amount of non-abrasive cleanser on a soft lint free cloth. Gently wipe the surface without too much pressure as the screen is fragile. Do not spray or put on any liquids directly to the monitor. Always apply the solution to your cloth first, not directly on the screen/parts you are cleaning. Apply little pressure. Applying too much pressure or spraying liquids directly onto the screen or case of the LCD monitor may cause damage to the display which is not covered under warranty.
How do I change my refresh rate?
For Microsoft Windows, first press the Start button and highlight the SETTINGS option Then select the CONTROL PANEL Then click on the DISPLAY icon in your Control Panel Click on the SETTINGS tab Then click on the ADVANCED button Click on the ADAPTER tab to select the preferred refresh rate in the drop down box.
Why doesn’t my monitor have plug and play function?
Check if the PC system is Plug & Play compatible Check if the Video Card is Plug & Play compatible Check if the D-15 plug pin of Video Cable is bent
Why is my power ON, but displays no video or picture?
Computer Power Switch should be in the ON position. Computer Video Card should be snugly seated in its slot. Make sure monitor’s video cable is properly connected to the computer. Inspect monitor’s video cable and make sure none of the pins are bent. Make sure computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.
No images on the screen
• Is the power cord connected properly? Check the power cord connection and power supply. • Is the cable connected correctly? (Connected using the D-sub cable) Check the DB-15 cable connection. (Connected using the DVI cable) Check the DVI cable connection. * DVI input is not available on every model. • If the power is on, reboot the computer to see the initial screen (the login screen), which can be seen. If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video card. (Refer to the Setting the Optimal Resolution) If the initial screen (the login screen) does not appear, contact the Service Center or your dealer. • Can you see "Input Not Supported" on the screen? You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly. Adjust the maximum resolution and frequency that the monitor can handle properly. • Make sure the AOC Monitor Drivers are installed.
Monitor Is Stuck In Active Off-Mode
The Computer Power Switch should be in the ON position. The Computer Video Card should be snugly fitted in its slot. Make sure the monitor's video cable is properly connected to the computer. Inspect the monitor's video cable and make sure no pin is bent. Make sure your computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.
Screen image is not centered or sized properly
Inspect the monitor's video cable and make sure that no pin is damaged. Make sure the monitor's video cable is properly connected to the computer. Q.Missing one of the primary colors (RED, GREEN, or BLUE)
Missing one of the primary colors (RED, GREEN, or BLUE)
Adjust H-Position and V-Position or press hot-key (AUTO).
Picture has color defects (white does not look white)
Adjust RGB color or select desired color temperature.
Horizontal or vertical disturbances on the screen
Use Windows 95/98/2000/ME/XP shut-down mode to adjust CLOCK and FOCUS. Press to auto-adjust.
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